The things people ask me most.
How far ahead should I order?
[Number] weeks for most pieces. Christmas and Easter fill up fast, so give me extra time around the holidays. If your date is close, ask anyway.
Can you make a memorial from my photo?
Yes. Send the clearest photo you have, along with the name and year you’d like on it. Phone photos are fine. I’ll show you the layout before I make it.
Do you ship?
[Yes, within the US / Local pickup only, choose one.] Framed pieces are wrapped with extra padding around the glass. Shipping cost depends on size, and I’ll tell you up front.
Can I pick it up instead?
Of course. Pickup in [City, ST] is free, by appointment.
How do I take care of it?
Shadow boxes: keep them out of direct sunlight, since colored paper fades over time. Dust the glass with a dry cloth. Wood pieces: wipe with a dry or barely damp cloth and keep them indoors. Shirts and hoodies: wash inside out in cold water and hang to dry, or tumble dry on low. Don’t iron over the design.
What if it arrives damaged?
Send me a photo within [number] days of delivery and I’ll make it right.
Can I get a refund?
[Your refund policy. A common one for custom work: finished personalized pieces can’t be returned, but if I make a mistake, like a misspelled name, I fix it for free.]
How do I pay?
[How you take payment, for example: an emailed invoice you can pay by card, Venmo or PayPal.]
Still wondering about something? Send me a note.